Orders placed by 4:00 pm central time will be delivered NEXT-BUSINESS-DAY free of charge regardless of order size except for back orders, furniture, imprinted items, and special order items.
When the occasional back order does occur, it usually is shipped within 48 hours. If the order is placed before 2:00 pm central time, our customer service department will contact you for instructions on how to handle and whether a substitute product would be appropriate for next-busienss-day delivery. If the order is placed after 2:00 pm central time, our customer service department will contact you the following morning for instruction.
All returned products must be in the original manufacturers’ shipping cartons, complete with all packing and associated materials. Item must be in a re-sellable condition.
Items can be returned for a full refund within 30 days of the invoice date, subject to a 15% restocking fee over 30 days, and anything over 90 days is not returnable.
All perishable, dated items, and personal items such as food, band aids, calendars, and drinks are non-returnable. Our website designates which items are non-returnable when ordering.
All special order items are not returnable.
All non-special order furniture items can be returned within 14 days less the actual freight charges plus a 25% re-stocking fee. The furniture must not have been used and must be in the original packaging.
Please contact support or use our online return request form to initiate your return process.
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.